Tell you staff to be ready, they’re about to be challenged in the way they think about engaging with your clients – they’re about to become a central part in growing a more profitable business through long-lasting clients and repeat business.
- Understand the reality of outcomes when staff are unable or unwilling to help
- Get to grips with how customers’ needs must lie at the heart of decisions and delivery of goods and services
- Let’s be honest – empowerment doesn’t work – let’s get to the truth of staff engagement, staff involvement in decision-making and its impact on customers
- Learn the small actions that land big results (and why you must think about the whole experience, rather than seasonal sales and quick wins)
The perfect audience is…
All levels of staff who work directly or indirectly with customers and service users.
A keynote which turns the traditional customer service talk squarely on its head. Sorry, not sorry.